Mom's laptop was infected. Infected. INFECTED! What a mess. What a hairball. It took me about an hour, but I got her all cleaned up and now she can go back to surfing to goodness-only-knows where, but hopefully this time she won't get infected.
In a couple of years, when she needs a new machine again, I'll get her a mac. Expensive, but worth not having to deal with infections.
Yours truly,
The Hackin' Goddess
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